From the creation of your account: Name, email address, Billing addresses, Telephone number, Fax number

Your power consumption data related information, cost of your consumption, your device details, your approximate location. Any other information required to activate a service

We can get your personal information when:

- Your AGENT registers your account on the platform

- You Submit feedback on our surveys

- To validate you as a registered customer when using our services

- To manage your account with us and for billing purposes

- To be able to assist you and respond to any questions or concerns you may have about using our network, products or services

- To carry out research and statistical analysis, respond to your needs, which leads to new or improved products and services. So, we will be able to contact you on how you use our products and services

- To meet our legal, regulatory and law enforcement agencies’ requirements

- To perform quality control and improve the quality of experience

- To prevent and detect fraud

You can request to delete your account and all your personal data by calling your AGENT.

Acting in good faith if we believe such action is necessary to conform with a legal requirement or comply with the legal process, protect and defend the rights or property of C.E.M.
A person acting as your legal representative, agent or authorized user Official or legal entities for the purpose of collecting unpaid due bills Third-parties such as AGENT to facilitate your billing payments Legal authorities and court when legally requested or when it is allowed and required by law.

It is within your duty and for your own interest to provide us with accurate personal information at all times, and update us of any changes to your personal information.

Before we collect, use or disclose your Personal Information we may need your consent:

Imply consent: obtained from your actions. For example, if you give us your address, we may use it to send you bills

Express consent: is when you explicitly consent verbally, or by signing a document, or ticking a box or performing a similar act demonstrating your consent

In some cases, it may be impossible or inappropriate to obtain your consent such as: if it is clearly in your interests to comply with legal and law enforcement agencies’ requirements or to collect a debt.

We will not share your information with 3rd party organizations to contact you about their products and services without capturing your explicit, informed, and specific consent.

Our websites may have links to and from the websites of our partner networks, advertisers, and affiliates, including online stores and service providers hosted within our website. Such websites have their own privacy policies and hence we do not accept any responsibility or liability for these policies.

Like many other websites, we use cookies. Cookies are small files that websites put on your device to provide you with a better, more personal and relevant online experience. Some cookies are essential for websites to work and others remember things about you to give you a better, more enjoyable online experience every time you visit the website. By continuing to use our websites, you are agreeing to our use of cookies. Alternatively, you can manage them in your browser settings. However, refusing cookies may mean that you are unable to access certain parts of our websites.

We use various types of cookies, including essential cookies (which help you move around the secure areas of the websites and do things you have specifically come to the websites for, for examples remembering products you put in your basket and information you enter in forms), cookies for website information (which collect anonymous information about how visitors use our websites, including the most popular pages and any error pages you see), and cookies that save your settings.

Some of the personal information will be retained for a reasonable period after termination of the service subscription. This period depends on the business purposes and legal requirements.

The purpose of gathering information serves the purpose of operating our business & enhancing your experience.
We -C.E.M.- are committed to maintain, protect and respect the confidentiality, integrity, and availability of your personal Information. Our highly qualified employees constantly deploy state of the art systems, and apply rigorous security policies, processes and procedures to prevent the theft, loss, or unauthorized use of your personal information, in line with the international information security standards and best practices.

Any future changes to this Policy will be posted on C.E.M. website www.cem-lb.com/#privacypolicy and shall be effective starting that date. Please check our website regularly.

For any inquiry, we are always reachable through the following communication channels:

Call Center through +961 1 884 888

Call Center live chat on our website https://www.cem-lb.com/#contact or C.E.M. Mobile application

LinkedIn through Computel Energy Management S.A.L.

by E-mail to info@cem-lb.com and Fax on: 01871481, or by visiting our stores